Accessibility
Accessibility Plan
Oakwood Transport is committed to promoting a barrier-free environment for people accessing our services and facilities.
Plan summary: This page reflects the current accessibility plan provided by Oakwood Transport and is intended to make that plan available to the public.
Overview
The purpose of the Accessible Canada Act and Accessible Canada Regulations is to improve opportunities for people with disabilities and to support their involvement in identifying, removing, and preventing barriers to full participation in daily life. Oakwood Transport is committed to a barrier-free environment for people accessing its services and facilities.
Objectives
- Treat everyone with dignity and respect.
- Identify, remove, and prevent barriers for persons with disabilities.
- Make the accessibility plan available to the public.
- Train employees who deal with the public.
- Monitor through feedback.
- Take additional action to remove barriers as necessary.
Departments in Scope
- Office Administration
- Service Department
- Dispatch / Customer Service
- Drivers
Treat Everyone with Dignity and Respect
Staff are expected to be aware that people may encounter different accessibility barriers. The plan emphasizes asking, "How may I help?" and providing assistance where requested.
Identify, Remove, and Prevent Barriers
Oakwood aims to keep the front and service entrances clear so access to the building remains unobstructed. The plan also calls for alternative communication methods when needed, including reducing background noise, using pen and paper, or reading materials aloud where appropriate. Service animals and support persons are to be accommodated when required.
Communicating the Plan to the Public
Oakwood Transport's accessibility plan is posted on its website. When temporary barriers affect access to services, notice is to be posted at the main entrance of 129 Oakwood Street, Ingersoll, Ontario.
Training
All current staff have received accessibility plan training, and new staff are to receive that training during orientation. The training supports respectful assistance for co-workers, customers, suppliers, and the public.
Review and Monitoring
The plan will be reviewed on an ongoing basis and updated as required. Feedback, including complaints about accessibility in Oakwood's goods and services, may be provided by phone or email and is directed to the Safety Department for timely follow-up.
Contact Information
Oakwood Transport129 Oakwood Street
Ingersoll, Ontario N5C 3K1
Canada
Phone: 519-485-4851
Toll-Free: 1-800-265-4008
Email: